Terms of Service

1. The Service

Axierra is software that helps businesses plan marketing, create and publish content, reply to customers, take orders and payments, and report results on social platforms. It is offered on our website, web app and iOS and Android apps. Some features depend on third-party platforms such as Meta, WhatsApp, TikTok and Paystack, and are available only while those platforms allow them.

2. Your account

• You must be at least 18 and give accurate information.
• Keep your password secret and tell us at once about unauthorised use. You are responsible for activity under your account, including your team members.
• One person or business per account, unless you are on a plan that allows several business profiles.

3. Acceptable use

You agree not to use Axierra to:

• Break any law, or sell illegal, counterfeit or dangerous goods or services.
• Send spam, harass, deceive or mislead anyone, or message people who have asked you to stop.
• Break the rules of Meta, WhatsApp, TikTok or any other connected platform, including the WhatsApp Business Messaging Policy and the Meta Platform Terms.
• Upload content you do not have the right to use, or that infringes someone else’s rights.
• Attempt to access other users’ data, disrupt the Service, or reverse engineer it.
• Use the Service to collect personal data you have no lawful basis to hold.

We may remove content or suspend accounts that break these rules.

4. Your customers and messaging

You are responsible for your relationship with your customers. You confirm you have a lawful basis, including any consent the law or the platform requires, to message them through Axierra and to run broadcasts and reminders. Axierra honours “STOP” replies and does not message customers who have opted out, but you remain responsible for complying with the law and platform rules. You must give customers accurate information about your products, prices and delivery.

For personal data of your customers, you are the controller and Axierra is your processor. Our Privacy Policy explains how we handle it.

5. AI features

Axierra uses artificial intelligence to draft replies, captions and plans and, if you allow it, to send them. AI can make mistakes. You are responsible for the messages and posts sent in your name, for reviewing the settings that control what the AI may do (approval mode, discount limits, ad spend limits), and for checking that your catalogue, prices and policies are accurate. Prices, stock and totals are calculated from your catalogue by our servers.

We do not guarantee any particular sales, followers, reach or return on advertising. Estimates and example plans on our site and in the app are illustrations, not promises.

6. Third-party platforms

The Service connects to platforms we do not control. Their terms apply to your use of them. They may change or withdraw features, limit what we can do, or suspend your account. We are not responsible for that, and features may change as a result. Axierra is not affiliated with, endorsed by or sponsored by Meta, WhatsApp, TikTok or Paystack. WhatsApp charges for some messages (such as marketing templates) and Meta charges for ads. Those charges are paid directly to them and are not part of your Axierra subscription.

7. Customer payments, wallet and payouts

• Payments from your customers are processed by Paystack. You can connect your own Paystack account so payments go straight to you, or use the Axierra wallet where available.
• When you use the Axierra wallet, customer payments are credited to your wallet balance, which you can withdraw to your Nigerian bank account, subject to minimum amounts, verification checks and any holding period for buyer protection (such as release after delivery).
• Refunds and disputes are handled between you and your customer; where a refund is due we may deduct it from your balance.
• Paystack and bank fees are charged as described in the app. Where a processing fee applies, it is shown before you pay.
• We may delay or refuse a payout where we suspect fraud, to comply with law, or to resolve a dispute.

8. Subscriptions, trials and refunds

• Plans and prices are on our pricing page, in naira. We may change prices with at least 30 days’ notice; the change applies from your next billing period.
• New accounts get a 14-day free trial. When it ends, your plan continues and is charged unless you cancel first.
• Subscriptions renew automatically each month or year until cancelled. You can cancel at any time in Billing in the app; you keep access until the end of the paid period.
• Fees are non-refundable except where the law requires, or where we say otherwise in writing. Yearly plans that are cancelled mid-term are not pro-rated.
• If a payment fails we may retry it, then limit or suspend your account.

9. Your content and our rights

You own the content you upload and the data your business creates. You give us a licence to host, process, adapt and publish it only as needed to run the Service for you, including sending it to the platforms you connect. We own Axierra, its software, brand and designs. You may not copy or resell the Service.

You may give us feedback; we may use it without obligation to you. We may use aggregated and de-identified data to improve the Service.

10. Availability and changes

We work to keep Axierra available but cannot promise it will be uninterrupted or error-free. We may update, add or remove features. If we make a material change that harms you, we will give you reasonable notice.

11. Ending your use

You may stop using Axierra and delete your account at any time (see our Data Deletion page). We may suspend or end your access if you break these terms, put others at risk, or fail to pay, and we will tell you why where we can. Sections that by their nature should survive (such as liability, payments owed and governing law) continue after the account ends.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Limits on our liability

To the extent the law allows, Axierra is not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data, or for loss caused by a third-party platform or payment provider. Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

14. Your responsibility

You will cover losses, claims and costs (including reasonable legal fees) arising from your content, your products and services, your messages to customers, or your breach of these terms or the law.

15. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. We will first try to settle any dispute informally. If that fails, disputes go to the courts of Lagos State, unless the law gives you the right to bring a claim elsewhere. Nothing here removes any consumer rights you have under law.

16. Changes to these terms

We may update these terms. We will give notice of material changes by email or in the app at least 14 days before they apply. Using the Service after that means you accept them.

17. Contact

Axierra Technologies Limited, 12 Example Street, Lekki Phase 1, Lagos, Nigeria. Email [email protected].